K9 Klipping Privacy Policy

Last Updated: October 28, 2025
Applies to: k9klipping.com, our booking tools (e.g., LatePoint), in‑store signups, and our SMS/text and email programs.

1) Who we are

K9 Klipping (“we,” “us,” “our”) is a dog‑grooming business located at 376 Allen Ave., Pasadena, CA 91106. We provide grooming services and related memberships (e.g., Bath Pass) and operate our website and booking systems.

Contact us: hello@k9klipping.com • (626) 797‑2141
Business hours: Tue–Sat, 8:00 AM–1:00 PM PT

2) Scope

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you:

Visit our website(s) or social pages;
Book or manage an appointment;
Enroll in memberships or pay for services;
Communicate with us by SMS/text, email, phone, or chat;
Interact with our ads or analytics tools.

This Policy does not cover third‑party websites we do not control. Their privacy practices are governed by their own policies.

3) What we collect

We collect information in three ways: (a) you provide it; (b) automatically from your device; and (c) from service providers/partners. Categories include:

A. Identifiers & contact info — name, phone number, email, address, account/profile details.
B. Appointment & service details — pet name/breed/coat notes, preferred services, dates/times, notes exchanged with staff.
C. Transaction info — membership selection, services purchased, order totals, partial payment details (we do not store full card numbers; processors like Stripe/Square/PayPal store those).
D. Communications — messages you send/receive (SMS, email, chat), call logs (time/duration), preferences and opt‑in/opt‑out status.
E. Internet/technical data — IP address, device/browser, pages viewed, referral/UTM data, cookies or similar technologies, and general location from IP.
F. Marketing & inferences — ad interaction data (e.g., Google/Meta/Nextdoor pixels), interests inferred from activity, campaign membership.
G. Photos/UGC (optional) — before/after pet photos, testimonials, or images you upload or allow us to take/use.

We do not intentionally collect sensitive personal information (e.g., government ID, precise geolocation, health/biometrics). If you believe you provided such data, contact us to delete it.

4) How we collect data

Directly from you when you book, call, text, chat, email, create an account, or fill forms in store or online.
Automatically via cookies, pixels, SDKs, and log files on our website and booking tools.
From service providers/partners, such as payment processors, booking platforms (e.g., LatePoint), SMS platforms (e.g., Twilio or similar), analytics/ads (Google Analytics, Meta (Facebook/Instagram), Nextdoor, Google Ads), and email providers.

5) How we use data (purposes)

We use your information to:

Provide services — create/manage bookings, process payments, send confirmations/reminders/receipts, deliver memberships, and provide customer support.
Communicate — send operational messages (e.g., schedule changes, ready‑for‑pickup) and, if opted in, marketing/promotions.
Improve & secure — operate, analyze, and improve our website and services; detect, prevent, and address fraud or misuse; maintain security.
Personalize — remember your preferences, recommend services, and tailor content/ads.
Comply with law — tax, accounting, and regulatory obligations; respond to lawful requests.

6) SMS/text & email programs

Opt‑in required. We send appointment texts and, if separately chosen, marketing texts. Message frequency varies; marketing up to ~6 msgs/month. Msg & data rates may apply. Consent is not required to purchase.
Opt‑out: Reply STOP to any SMS to unsubscribe (HELP for help). For email, use the unsubscribe link.
Records: We keep opt‑in/opt‑out logs (time, IP, method) for compliance.
See our SMS Terms (linked from the booking form) for full program details.

7) Cookies, analytics & ads

We use cookies and similar technologies to remember settings, measure traffic, and improve advertising performance. Partners may include Google Analytics, Google Ads, Meta (Facebook/Instagram), Nextdoor, and similar.

Your choices:

Manage site cookies via our [Cookie Preferences] link (if available) or your browser settings.
Opt out of Google Analytics with the GA opt‑out add‑on and control ads via Google Ad Settings and AboutAds/YourAdChoices tools.
If you are in California, you can use our [Do Not Sell or Share My Personal Information] link to opt out of cross‑context behavioral advertising.

8) When we disclose information

We disclose information to:

Service providers/processors that help us run our business (booking, payment, SMS/email delivery, hosting, analytics, advertising, customer support). They must use data only for our purposes and protect it appropriately.
Business transfers (e.g., merger, acquisition, asset sale).
Legal/safety — to comply with law, enforce terms, or protect rights, safety, and property of us, you, or the public.
With your direction/consent, e.g., testimonials or shared content.

We do not sell your personal information for money. We may “share” limited data with advertising partners for cross‑context behavioral advertising as defined under California law; you can opt out via the [Do Not Sell/Share] link.

9) Data retention

We keep data for as long as necessary to provide services and for legitimate business/legal purposes. Typical periods:

Account and booking records: while active and up to 7 years after your last interaction (for tax/accounting/legal).
Marketing preferences and consent logs: 4–7 years.
Analytics/ads data: per partner default windows (often 14–26 months), unless you delete/opt out sooner.
We delete/anonymize information when it’s no longer needed, subject to legal holds.

10) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

11) Children

Our services are for general audiences and not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us to remove it.

12) Your choices & controls

SMS: Reply STOP to unsubscribe at any time; HELP for help.
Email: Click the unsubscribe link in any email.
Cookies/ads: Use [Cookie Preferences], browser settings, and industry opt‑outs (e.g., AboutAds).
Account info: Contact us to review/update/delete certain information, subject to verification and legal exceptions.

13) California & U.S. state privacy rights (CPRA/CCPA & others)

If you are a resident of California (and, with variations, CO/CT/UT/VA), you may have the following rights, subject to verification and exceptions:

Right to know/access the categories and specific pieces of personal information we’ve collected about you; the sources; purposes; and categories of third parties to whom we disclose it.
Right to delete personal information we collected from you.
Right to correct inaccurate personal information.
Right to opt out of selling/sharing personal information for cross‑context behavioral advertising (we do not sell for money; we may share for ads). Use our [Do Not Sell or Share My Personal Information] link.
Right to limit use/disclosure of sensitive personal information (not routinely collected).
Right to non‑discrimination for exercising your rights.

How to exercise your rights:
Submit a request via hello@k9klipping.com or call (626) 797‑2141. We will verify your identity (e.g., confirm email/phone, request reasonable information) and respond within legally required timeframes. You may use an authorized agent; we may require proof of authorization.

Notice at Collection (California): We collect the categories listed in Section 3 (A–G) for the purposes in Section 5; we disclose them as described in Section 8 to service providers and, where applicable, for advertising (sharing). We retain data as stated in Section 9.

“Do Not Track” (DNT): We currently do not respond to browser DNT signals due to lack of a common standard.

Shine the Light: California Civil Code §1798.83 — we do not share personal information with third parties for their own direct marketing purposes without your consent.

Nevada: We do not sell “covered information” as defined by Nevada law; contact us at the email above to submit requests.

14) EEA/UK addendum (if you are in the EEA/UK)

Controller: K9 Klipping (details above).
Lawful bases: contract (to provide services), consent (marketing/SMS, cookies where required), legitimate interests (security, improvements, limited advertising/analytics), legal obligation (tax/accounting).
Your rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time (does not affect prior lawful processing).
International transfers: We may transfer data to the U.S. and other countries where our providers operate, using appropriate safeguards (e.g., Standard Contractual Clauses).
Complaints: You may lodge a complaint with your local supervisory authority; we encourage contacting us first so we can help.

15) Changes to this Policy

We may update this Policy from time to time. The “Last Updated” date shows the latest revision. Material changes will be posted on this page and take effect when posted unless otherwise noted.

16) How to contact us

K9 Klipping
376 Allen Ave., Pasadena, CA 91106
Email: hello@k9klipping.com
Phone: (626) 797‑2141
Hours: Tue–Sat, 8:00 AM–1:00 PM PT